Everything Airbags
Last Updated: 15 May 2026
At Everything Airbags, we are committed to supplying quality airbag components, replacement parts, and refurbishment services in accordance with the laws of the Republic of South Africa, including the Consumer Protection Act (“CPA”), the Electronic Communications and Transactions Act (“ECTA”), and all applicable consumer and automotive industry regulations.
By purchasing products or services from us, you agree to the terms outlined below.
1. General Policy
Due to the safety-critical nature of airbag systems and SRS (Supplemental Restraint System) components, all returns, refunds, exchanges, and warranty claims are handled in accordance with strict inspection and safety procedures.
We reserve the right to refuse returns where products:
- Have been installed, programmed, tampered with, modified, or damaged after delivery
- Show signs of misuse, negligence, incorrect installation, or accident damage
- Are electrical or safety-sensitive items that have been opened or altered
- Were specially ordered, coded, programmed, or custom refurbished for a customer
2. Returns Eligibility
Customers may request a return if:
- The incorrect item was supplied
- The item received is defective or damaged upon delivery
- The item materially differs from what was ordered
- The product is dead on arrival (DOA)
- The product fails under normal intended use within the applicable warranty period
To qualify for a return:
- The customer must notify us within 7 calendar days of receiving the item
- The item must be returned in its original condition and packaging where reasonably possible
- Proof of purchase or invoice must be provided
- The part number and compatibility must match the original order
3. CPA Cooling-Off Rights (Online & Distance Sales)
In terms of the Electronic Communications and Transactions Act, customers who purchase online or through electronic communication may cancel certain orders within 7 days after delivery.
However, this right may not apply to:
- Custom-ordered components
- Refurbished or rebuilt units prepared specifically for a customer
- Installed or programmed electronic modules
- Goods that cannot reasonably be returned due to safety or contamination concerns
Returned goods under cooling-off rights may be subject to reasonable handling or restocking charges where permitted by law.
4. Non-Returnable Items
For safety, legal, and quality-control reasons, the following items are generally non-returnable unless defective:
- Installed airbags
- Deployed airbags
- Airbag modules that have been programmed or coded
- Seatbelt pretensioners
- Electrical components damaged by incorrect installation
- Special-order or imported items
- Custom refurbished parts
- Used components sold “as-is” where disclosed
5. Refurbishment & Repair Services
For refurbishment, restoration, module reset, repair, trimming, or recovering services:
- Customers must inspect completed work before collection where possible
- Refunds are not provided for completed labour or repair services already rendered
- If workmanship issues arise, we may elect to repair, rectify, or redo the affected work within a reasonable period
- We are not responsible for unrelated faults existing before work commenced
Customers are responsible for ensuring:
- Correct vehicle diagnosis before repairs
- Proper installation by qualified technicians
- ECU coding/programming where required
6. Warranty Policy
Eligible products may include a limited warranty against manufacturing defects or workmanship faults.
Warranty does not cover:
- Incorrect installation
- Electrical surges or wiring faults
- Water, fire, collision, or accidental damage
- Normal wear and tear
- Misuse or negligence
- Diagnostic misinterpretation
- Failure caused by other vehicle components
Warranty claims may require:
- Diagnostic reports
- Installation proof from a qualified technician
- Return inspection and testing
Warranty periods may vary depending on the specific product or service supplied.
7. Refund Process
If a refund is approved:
- Refunds are processed via the original payment method where possible
- Processing times may vary between 3–10 business days
- Shipping, courier, labour, programming, and installation costs may be non-refundable unless required by law
- Approved refunds may be subject to reasonable inspection or handling deductions where permitted under the CPA
8. Exchanges
We may offer exchanges for:
- Incorrectly supplied items
- Approved warranty claims
- Unused products returned in acceptable condition
Exchanges are subject to stock availability.
9. Customer Responsibilities
Customers are responsible for:
- Verifying part compatibility before purchase
- Providing accurate vehicle information
- Using qualified installers and technicians
- Following manufacturer safety procedures
Airbag and SRS components are safety-critical systems and should only be handled by trained professionals.
10. Limitation of Liability
To the maximum extent permitted by South African law:
- Everything Airbags (Pty) Ltd shall not be liable for indirect, consequential, or incidental damages arising from misuse, incorrect installation, or unauthorized modifications
- Liability is limited to the value of the product or service supplied where legally permitted
- Nothing in this policy limits consumer rights provided under the CPA
11. Return Procedure
To initiate a return or warranty claim, customers must:
- Contact our support team
- Provide proof of purchase
- Provide photographs and details of the issue
- Await return authorization before shipping any item back
Unauthorized returns may be refused.
12. Contact Information
Everything Airbags
For returns, exchanges, or warranty assistance, please contact us through:
- 075 994 7995
- info@everythingairbags.co.za
Important Safety Notice
Airbags and SRS components are critical vehicle safety systems. Improper installation, modification, or handling may result in injury, system failure, or non-deployment during an accident. Always ensure installation is performed by qualified professionals.
